This position provides first level technical support and guidance to users by responding to inquiries, troubleshooting and resolving problems for all software and hardware issues; printer support (Canon, HP and Dell); escalating and dispatching appropriate IT personnel as needed; communicate technical issues with team members to research and implement solutions; documents inquiries and resolution in the Help Desk trouble ticketing system; communicate all changes to appropriate IT management; keeps skills in relevant technologies up to date and takes steps to constantly improve those skills.
To perform the essential functions of this position successfully, an individual should be able to demonstrate and provide the following:
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POET is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability or veteran status.