IT Help Desk

Job ID
US-SD-Sioux Falls
Employment Type
Regular Full-Time
Information Technology
Travel Required
Up to 25%


This position provides first level technical support and guidance to users by responding to inquiries, troubleshooting and resolving problems for all software and hardware issues; printer support (Canon, HP and Dell); escalating and dispatching appropriate IT personnel as needed; communicate technical issues with team members to research and implement solutions; documents inquiries and resolution in the Help Desk trouble ticketing system; communicate all changes to appropriate IT management; keeps skills in relevant technologies up to date and takes steps to constantly improve those skills.







To perform the essential functions of this position successfully, an individual should be able to demonstrate and provide the following:

  • Working knowledge of Windows based computer systems, computer hardware and software applications; local area networks.
  • Specific knowledge and experience with Windows Operating system based PCs and laptops;
  • Familiarity with TCP/IP protocols, phone and network servers as well as other related hardware.
  • Troubleshoot PC, Printer and non-application support software problems until resolution is achieved.
  • Ability to troubleshoot hardware and software problems
  • Install and upgrade hardware and desktop software.
  • Ability to establish and maintain effective working relationships with supervisors, peers, and other team members.
  • 1 - 3 years of experience supporting the above competencies.
  • Must have a valid Driver’s License.
  • Willing to travel with occasional overnight stays.
  • Associates degree in a technical field or equivalent experience.
  • Knowledge in Microsoft Office Suite and the ability and willingness to learn new software applications.
  • Excellent organizational, time management, and communication skills as well as the ability to adapt to change.


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POET is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability or veteran status.





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