POET

  • IT Application Support Analyst

    Job ID
    2019-3671
    Employment Type
    Regular Full-Time
    Category
    Information Technology
    Shift
    Day
    Travel Required
    Up to 25%
    Position Location(s)
    US-SD-Sioux Falls
    FLSA Status
    Exempt
  •  

    In POET Information Technology (IT), we proactively deliver a high level of service to empower our business units to create more value for POET. We work closely as a team, in a fun, fast-paced, changing environment to plan, execute and support IT initiatives. We recognize our end users as partners and work together to provide innovative and current solutions.

     

    OVERVIEW

     

    The IT Application Support Analyst is responsible for maintaining and developing POET’s key internal business applications.  The primary purpose of the position is to support, troubleshoot, and where appropriate develop or enhance business applications and reports to provide POET team members with access to reliable, fit for purpose systems.  The role is also responsible for promoting and expanding the use of applications within the business. 

     

    A TYPICAL DAY COULD INCLUDE

     

    • Receive and log requests for support; investigate and resolve application errors and data discrepancies.
    • Report, troubleshoot and escalate system faults to ensure a prompt resolution.
    • Take part in user meetings, assist in presenting issues and solutions both orally and in writing.
    • Monitor progress of requests for support and ensure users and other interested parties are kept informed.
    • Support implementation of system upgrades to ensure applications remain compliant and aligned to business requirements.
    • Work with the IT Business Analysts in identifying and proposing application system changes, better uses, enhancements and developments and liaising with appropriate vendors, users and the IT team.
    • Work effectively with System Administrators and Development to troubleshoot complex interdependencies between software applications.
    • Support other areas of IT in the implementation of new business applications and projects.
    • Available for off-hour emergency calls and consultations.
    • At POET, we’re all on the same team. We all help out with responsibilities that may not be specifically listed here.  

     

    QUALIFICATIONS

     

    • High school diploma or equivalent required.  Bachelor’s Degree in Business, Technology, or Science preferred.
    • Must have a minimum of 3 years of progressive analysis/systems experience in mid to large scale computing environment.
    • Foster a culture of safe behavior and environmental compliance at all times.
    • Maintain a team environment at all times and champion POET in the community.
    • A good understanding of client/server, web architectures and object oriented technologies and internet applications.
    • Working knowledge of system development life cycle methodologies and Windows operating systems.
    • Organizational, time management, and communication skills as well as the ability to adapt to change.

     

     

    To review a complete job description click here.

     

     

    POET is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability or veteran status.

     

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